Ambient Scribe
SYNTHETIC CALL · REAL VERADIGM PM ACTIONS

A scheduling agent that
actually schedules.

One complete call. One connected workflow. Listen for how the agent identifies the path, registers the caller, and books the appointment.

Start the call when you are ready.

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Ambient Scribe

The first job is to identify the right path—safely.

The agent gathers caller-supplied information to determine the workflow. It does not reveal information from the practice system while identifying the caller.

Configured intake, not a rigid script: this practice decides which questions are required before the agent checks whether the caller is new or existing.
📞 Incoming callGreeting: schedule or message?
→
Reason for callCaller asks to schedule today
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Patient pathEstablished or first visit?✓ First visit selected
✓
Scheduling reasonCaller states the need
✓
First nameProvided by caller
✓
Last nameCollected for matching
✓
Date of birthProvided by caller
✓
New-patient pathNot yet in the system
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Ambient Scribe

Registration is completed before the appointment search.

The practice-configured new-patient details are collected and read back. Only then does the agent move into the PM workflow.

1
Phone requestedConfigured registration intake begins.
2
Phone confirmedAgent reads it back; caller confirms.
3
Address collectedCaller-supplied registration detail.
4
Sex and email addedAdditional practice-configured fields.
5
Complete read-backCaller approves the registration information.
Veradigm PM action
Creating new-patient record
Writing confirmed detailsWorking…
✓ Patient record createdCompleted in seconds
6
New patient registered“You’re all set in our system.”
Connected action

Registration is a real PM workflow step.

The conversation gathers the required information; the integration creates the record before appointment availability is queried.

Registration confirmation appears in the call workflow
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Ambient Scribe

The agent captures the visit need, then tests same-day availability.

It translates a normal conversation into a qualifying appointment search—without handing the caller off when the first option is unavailable.

New-patient visitCaller confirms the appointment type
→
General wellnessVisit reason is collected
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Search todayPM availability is queried

No qualifying opening today

The agent explains the limitation clearly instead of ending the call.

→

Caller changes the date

September 1st or 2nd becomes the new constraint.

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Ambient Scribe

Change the constraint, not the workflow.

The caller asks for September 1st or 2nd. The same agent searches again, presents availability, and narrows it to the requested time.

September 1 or 2Search around the caller’s dates
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Future availabilityOpenings with multiple providers
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September 1 · 11:00 AMCaller chooses date and time
Caller remains in control

The agent searches the exact requested time.

No guessing: date, time, and provider are chosen in the conversation before the booking action.

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Ambient Scribe

The caller chooses the provider.

At the chosen time, the agent offers the available providers. The caller selects Sarah Chen, then hears the appointment prepared for confirmation.

Sarah Chen11:00 AM · September 1
Michael Torres11:00 AM · September 1
Emily Watson11:00 AM · September 1
Sarah Chen selectedCaller makes the provider choice
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Appointment preparedReady for caller confirmation
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Ambient Scribe

The agent confirms, then takes the action.

The caller approves the complete appointment details. The booking is then visible in the current-stage Veradigm PM schedule, with the conversation and action receipts retained in Clipboard.

Appointment details read back

New-patient wellness visit

Caller approval pendingCaller approved
DateTuesday, September 1, 2026
Time11:00 AM
ProviderSarah Chen
LocationAffinity Primary Care · Schaumburg
Veradigm PM action

Record and appointment created

Veradigm PM appointment scheduleVeradigm PM appointment details

New patient registration and the selected 11:00 AM appointment are confirmed in PM.

Clipboard trace

One auditable workflow record

Clipboard showing the synthetic call, PM receipts, and appointment proof

Call metadata, audio, transcript, registration receipt, appointment receipt, and PM proof stay together.

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Presenter cue 1 / 7
The audio cues are driven by Deepgram word timings from the complete 4:18.86 accelerated source. Pause, resume, or adjust pace without changing the cue order.
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